We want to provide the best service to you as possible. However, we have a “shoot as is” policy to ensure our shoots end on time.
We’re happy to adjust blinds, lighting, and close toilet seats – small things. We don’t make beds, move or handle pets, move personal hygiene items, or digitally remove vehicles, power lines, cords, etc.
1. Make sure to thoroughly clean the entire house (including vacuuming, mopping, wiping windows, etc).
2. Turn on all the lights and open all the blinds.
3. Turn off all ceiling fans, computer screens and TVs.
4. Remove all floor rugs to reveal flooring
5. Ensure all beds are made, all countertops are clean, and all shoes/jackets are in closets.
Kitchen: Ensure all countertops are clear, even soaps & appliances.
Bedrooms: Make the bed, ensure nightstands are clear of personal items, hide cables, and remove any clutter that wouldn’t look nice on camera.
Bathrooms: Clear countertops completely, put toilet seats down, close closets, remove washing products like shampoo & soap, and remove floor mats.
This is where the first impression is made. Ensure the front lawn is completely clear of clutter. Anything you see that wouldn’t look great on camera should be put elsewhere.
Front Yard: Ensure the garage door is closed, cars are removed from the driveway, landscaping is neat, debris is swept off the driveway, water hoses are out of sight, and trash cans are out of sight as well.
Back Yard: Ensure the yard is well kept, porch is free from leaves or debris, chairs are neatly arranged, if there’s a pool, the cover should be off and water should be clear (however features such as jets should be turned off, while pool lights should be kept on).
FAQ
How long does a typical shoot take?
Shoot times vary based on the size of the order.
HDR Photography is between 35-65 minutes.
Video takes between 20-30 minutes.
3D Tours take between 60-90 minutes.
Aerial photography takes 10-20 minutes.
How long after the shoot will I receive the order?
Editing is generally completed within 24 hours of the shoot. We aim to get your order finished as quickly as possible, and in most cases we’ll have your media back to you the next morning.
What if I need to change/cancel an order?
If you need to change an order, contact us either by email or by phone and we’ll fix that up right away. If you need to reschedule a shoot, there is a $50 cancellation fee if it’s within 24 hours of the shoot start time. This fee also applies to properties that aren’t prepared for photos upon the photographer’s arrival.
What if I want changes to the edit?
That’s fine! Just let us know and we’ll make any changes that you’d like. Small item removals (cords, scuffs, dirt spots, etc) are included free of charge. Large item removals (trash cans, cars, fans, etc) are subject to a $5 charge per item.
What if I need a reshoot?
If a reshoot is needed then we’re happy to swing by and shoot anything that was missed. If it was the photographer’s fault, then we’re happy to do it for free. If it’s the client’s fault (for example, if the house wasn’t ready) then the cost won’t be covered.
Can I get a discount?
You can! We offer a client referral program. When a new client uses your code and completes an order, both of you will receive $50 towards your next shoot. Head over to the Order Portal to access the referral tab.
Also, if you are satisfied with the media and you’d like to leave us a Google review, we’re happy to give a 5% discount on your next order!