We want to provide the best service to you as possible. However, we have a “shoot as is” policy to ensure our shoots end on time.

We’re happy to adjust blinds, lighting, and close toilet seats – small things. We don’t make beds, move or handle pets, move personal hygiene items, or digitally remove vehicles, power lines, cords, etc.

1. Make sure to thoroughly clean the entire house (including vacuuming, mopping, wiping windows, etc).

2. Turn on all the lights and open all the blinds.

3. Turn off all ceiling fans, computer screens and TVs.

4. Remove all floor rugs to reveal flooring

5. Ensure all beds are made, all countertops are clean, and all shoes/jackets are in closets.

 

Kitchen: Ensure all countertops are clear, even soaps & appliances.

Bedrooms: Make the bed, ensure nightstands are clear of personal items, hide cables, and remove any clutter that wouldn’t look nice on camera.

Bathrooms: Clear countertops completely, put toilet seats down, close closets, remove washing products like shampoo & soap, and remove floor mats.

This is where the first impression is made. Ensure the front lawn is completely clear of clutter. Anything you see that wouldn’t look great on camera should be put elsewhere.

Front Yard: Ensure the garage door is closed, cars are removed from the driveway, landscaping is neat, debris is swept off the driveway, water hoses are out of sight, and trash cans are out of sight as well.

Back Yard: Ensure the yard is well kept, porch is free from leaves or debris, chairs are neatly arranged, if there’s a pool, the cover should be off and water should be clear (however features such as jets should be turned off, while pool lights should be kept on).

FAQ

Shoot times vary based on the size of the order.

HDR photography is between 45-75 minutes

Video takes between 20-30 minutes

360 photography takes between 30-45 minutes

Aerial photography takes 10-20 minutes.

Editing is generally completed within 24 hours of the shoot. We aim to get your order finished as quickly as possible, but if you need the order back quickly we offer a 12 hour turnaround.

If you need to change an order, contact us either by email or by phone and we’ll fix that up right away. If you need to reschedule a shoot, there is a $50 cancellation fee if it’s within 24 hours of the shoot start time.

That’s fine! Just let us know and we’ll make any changes that you’d like.

If a reshoot is needed then we’re happy to swing by and shoot anything that was missed. If it was the photographer’s fault, then we’re happy to do it for free. If it’s the client’s fault (for example, if the house wasn’t ready) then the cost won’t be covered.

You know what, why not! Use the code “FAQ10” to get $10 off your order. Thanks for reading the FAQ, we appreciate it!